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Privacy Policy

Last updated: October 2026

Music from the Hart respects your privacy. This policy explains, in plain language, what personal information we collect, why we collect it, and how we look after it. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Contact form: your name, email address, phone number (optional), the service you are interested in, and anything you write in your message.
• Chat assistant: the messages you type into the chat on our website.
• Clients: if you become a client, we collect the information needed to provide music therapy safely and well. This can include health information, your goals, session notes and, if you use the NDIS, details needed for funding and claims.
• Technical information: like most websites, our web services record basic technical details such as your IP address and browser type to keep the site secure.

Health information

Health information is sensitive. We only collect it with your consent and only when it is needed to provide our services. Please do not share personal or medical details in the website chat. Use the contact form, phone or email instead.

How we use your information

• To reply to your enquiry.
• To plan and provide music therapy services.
• To manage bookings, invoices and NDIS claims.
• To meet our professional and legal obligations, including the Australian Music Therapy Association's Code of Ethics.

We do not sell your personal information, and we do not use it for marketing without your permission.

The website chat assistant

The chat on our website is an automated AI assistant. It can answer general questions about music therapy and our services. It cannot give medical advice and is not a substitute for speaking with the therapist.

Your chat messages are processed by Google's Gemini AI service to create a reply, and by our own automation server. Google may process this information outside Australia. Chat conversations are kept for up to 30 days so we can check the assistant is working properly, and are then deleted.

Who we share information with

We only share personal information when it is needed, when you agree, or when the law requires it. We use some trusted service providers to run our website and business:

• Formspree delivers contact form messages to us. Formspree is based in the United States.
• Google provides the AI service behind the chat assistant.
• Cloudflare helps protect our website from misuse.

With your consent, we may also share information with the NDIA, your plan manager or support coordinator, or other people involved in your care.

Because some of these providers are overseas, your information may be stored or processed outside Australia. We choose providers that take reasonable steps to keep information secure.

How we keep information safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Client records are stored securely and kept for as long as the law requires, then destroyed securely.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it. Please contact us using the details below. We will respond within a reasonable time.

Questions or complaints

If you have a question or concern about privacy, please contact Sarah-Jayne Hart:

• Email: sarah-jayne@musicfromthehart.com.au
• Phone: 0422 672 713

If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.